What should I do if my product is damaged?

If your product is damaged, you can register a complain with our customer service. Please take a photo of your product including the packaging to allow us to determine whether the damage occurred during shipping or production. You do not need to send back the damaged product.

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What should I do if a delivery doesn't match my order?

If your delivery doesn't match your order, please first check your order data as detailed on the invoice. If your order does not match the order data, please contact our customer service.

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What should I do if there are colour deviations with my product?

If the colours in your order differ from your original, this is normally due to your display settings. Our printers are checked regularly and print your photo exactly like the original. If there are major colour deviations in your product, please contact our customer service and send us a photo of your product. Place a white sheet of paper next to your photo to make the colour deviation more easily visible.

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What should I do if my photo is fuzzy or out of focus?

If your photo is fuzzy or out of focus, the typical reason for this is that the image resolution is not suitable for the image size you chose, or that the photo you took was out of focus. Unfortunately, we can’t accept complaints on grounds of insufficient resolution. For this reason, you should always test – while placing an order – whether or not the image resolution is sufficient for the required format. In our Product Designer you can check the number of stars in the “Image suitability” column below the "Format" option to see how well your image is suited for the selected size (5 stars = perfectly suited, 1 star = not suited). “Image suitability” is also available in the Product Designer below your selected image.

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What should I do if the accessories I ordered are damaged?

If your accessories are damaged, please notify us of this within 14 days. Please contact our customer service to do so.

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What should I do if part of my order is missing?

In the unlikely case of your order being incomplete, please contact our customer service. We will take care of your missing products without delay. Please note that products with different packaging formats are sent under separate cover. You may receive up to 3 deliveries.

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Will you return my money if the goods are defective?

Please note that we are unable to return your money in case of custom produced items. Our products are manufactured entirely on the basis of your specifications and cannot be used for any other purpose if returned. If your product is damaged, or part of your order is missing, please contact our customer service.

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